Administrative Assistant
Job Title: Administrative Assistant
Department: Selectmen’s Office
Reports to: Administrative Officer
Last Amended: May 19, 2022
GENERAL PURPOSE
Performs administrative, secretarial and technical support for the Town’s administration, including the Bolton Lakes Regional Water Pollution Control Authority.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Acts as a primary point-of-contact for the town; answers incoming calls and routes callers to correct department or provides desired information; responds to inquiries from the public, receives the public, and provides customer assistance.
- Provides secretarial services as required. Composes and types routine correspondence, reports and letters and assists in processing incoming correspondence. Assists in the organization and maintenance of files. Prepares statistical and related informational reports. Observes strict confidentiality in maintaining files and records.
- Helps actively maintain and create content for, and posts to social media accounts on behalf of the Town.
- Manages, reviews and updates the town’s website and other outward-facing media to ensure that it is accurate and current.
- Helps to monitor town departments’ use of social media; suggests responses and postings that are appropriate and that align with town government goals.
- Is responsible for the creation of other online and printed publications.
- Handles confidential personnel information in the absence of the Assistant to the Administrator.
- Meets the public and provides general information on Town services and cultural, social and recreational programs. Receives and processes various applications, permits and contracts.
- Processes bid documents as necessary. Orders and maintains inventory of office supplies.
- Helps coordinate, set up and cover Zoom meetings and take minutes (both during and outside of normal business hours).
ADDITIONAL DUTIES
- Responsible for providing coverage for all departments in the event that one or more of those departments are understaffed on any given working day.
- Prepares and submits various reports, including recycling reports.
- Tracks sewer authority connections, sewer use reporting, and is primarily responsible for answering public questions regarding the sewer.
- Coordinates information and record-keeping information with other departments to assure uniformity of information and procedures.
- Completes special projects and other tasks as assigned by Administrative Officer.
- May be required to work during storm or natural disaster situations with the Emergency Operations Center. This may include working non-normal hours, being at Town Hall when storms/disasters have occurred to help out.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; exhibits sounds and accurate judgement.
- Interpersonal Skills – is respectful with the ability to establish effective working relationships with staff, community, organizations, governmental agencies, and the public. Ability to express new ideas effectively in oral and written forms and has the ability to be innovative and receptive to new ideas. Listens to others without interrupting. Shows respect and sensitivity for cultural differences.
- Responds to request for service and assistance with tact, fairness, respect, and sensitivity; upholds commitments.
- Organizational support – follows policies and procedures; completes administrative tasks correctly and on-time; supports organization’s goals and values; is an effective team player.
- Punctuality – is consistently at work and on-time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on-time.
- Quality Management – demonstrates accuracy and thoroughness in all work.
- Productive – meets organization productivity standards; completes work in timely manner and uses time efficiently.
- Confidentiality – upholds strong level of discretion when interacting with sensitive and personal information.
DESIRED MINIMUM QUALIFICATIONS
Education and Experience
- Bachelor’s degree and/or an equivalent combination of education and experience.
Necessary Knowledge, Skills, and Abilities
- Knowledge of social media.
- Ability to type with speed and accuracy.
- Knowledge of the principles and practices basic research methods and techniques.
- Ability to analyze information and maintain efficient, effective recordkeeping systems.
- Skill in operation of listed tools and equipment.
- Ability to establish and maintain effective working relationships with other employees, public officials, and the general public.
- Knowledge and skill in the use of Microsoft Office applications, the Internet, and other technologies; ability to obtain a general working knowledge of new technologies as they become relevant to the position.
Special Requirements
- Valid driver’s license or ability to obtain one.
TOOLS AND EQUIPMENT USED
Personal computer, camera, calculator, phone, copy machine, fax machine, and motor vehicle.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- The physical demands and physical environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to sit at work station for an extended period of time. While performing the duties of this job, employee is frequently required to communicate with others in-person and over the telephone. Must have ability to bend and reach to retrieve and replace files in filing cabinets. Must be able to enter information accurately into the computer and maintain manual records.
- The employee must occasionally lift and/or move up to 25 pounds.
DISCLAIMER
The above description is illustrative of tasks and abilities. It is not meant to be all-inclusive of every task or responsibility. The description does not constitute an employment agreement between the Town of Bolton and the employee and is subject to change by the Town as the needs of the Town and requirements of the job change. The employee will also be governed by the standards laid out in the Town’s Personnel Policy Manual.
